Operating system
Updates, drivers, activation, user profiles, disk space, startup errors, and system stability.
NEXUSDESK 24/7 Online Computer and Website Support
Always-on support for your computers and websites, whenever work depends on them.
Remote assistance for software on laptops and desktops, plus website and hosting support—CMS errors, DNS and SSL basics, cPanel or host dashboards, broken plugins, and more. Buy a one-off session or subscribe for £2,000/month unlimited online support for your company. Technicians connect securely after payment or active subscription is confirmed.
- Stripe-secured payments
- Company support from £2,000/month
- Windows, macOS & websites
Session snapshot
Technicians online now
24/7 queue monitoring
Company subscribers receive unlimited online support for one company. Hardware repairs, on-site visits, hosting fees, and custom development are not included.
1 Choose plan
2 Pay with Stripe
3 Connect securely
A process built for quality and accountability
Payment first. Then we open support.
Remote support is powerful—and easy to misuse. We require Stripe checkout or an active company subscription before any screen sharing or remote control begins. That keeps our engineers focused on real customers and protects everyone’s time.
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01
Pick your plan
Select a one-off session or the company subscription. You’ll see the total upfront—no hidden fees.
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02
Pay securely with Stripe
Complete checkout on Stripe’s PCI-compliant page. We never store your full card details. Your payment or subscription confirms your place in line.
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03
Verify & schedule
After payment, you receive a receipt and instructions to join a secure support channel. Company subscribers are verified against the subscribed company before tools are used.
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04
Remote session & resolution
With your consent, we connect via approved remote software or, for website work, your hosting panel and browser session. We document actions taken and next steps if follow-up is needed.
Why we don’t offer “try before you pay”
Unpaid triage invites spam, no-shows, and security risk. Requiring payment or an active subscription first lets us staff specialists around the clock and keep support short, honest, and effective.
What we support
PC, Mac & website support—one remote desk
We troubleshoot software on laptops and desktops, and we help with live websites through your host or builder—always remotely. If something needs a datacenter hands-on or physical repair, we’ll say so early.
Applications
Office suites, browsers, creative tools, collaboration apps, crashes, and compatibility.
Websites & hosting
WordPress and similar CMS issues, plugin and theme conflicts, white screens, redirects, basic DNS and SSL checks, cPanel/Plesk/site tools, and storefront or form errors—within your host’s access.
Performance & security
Malware guidance, firewall settings, encryption basics, backups, and safe cleanup—within policy.
Connectivity & accounts
Wi‑Fi and VPN setup guidance, email and cloud sign-in, sync issues, and permissions.
AI systems & LLMs
Implementing, maintaining, updating, or removing AI systems, large language models, agents, and AI-powered tools—integration guidance, troubleshooting, and safe decommissioning.
Transparent plans
Choose coverage that protects your uptime
One-off sessions handle occasional issues. Company Unlimited gives one company ongoing 24/7 online computer and website support for £2,000/month. See refunds for eligibility.
Standard
£99
- PC, Mac & website troubleshooting
- Best for one contained issue
- Email summary after session
Priority
£179
- Complex PC, Mac, or site issues
- Faster queue, 24/7
- Extended handoff notes
Urgent
£299
- Time-sensitive site or desktop outages
- Top of queue
- Best-effort same-session fix
Company Unlimited
£2,000
- Unlimited online computer and website support
- For one subscribed company and its staff
- 24/7 intake with priority response
- Ideal for teams that need regular help
All support is remote and online. Charges are processed by Stripe in GBP. Company Unlimited is unlimited within published remote support scope and fair-use limits; refund, credit, and cancellation rules are described in our Refund policy and Terms of service.
Trust & safety
Professional, bounded, and transparent
- Stripe handles payments. Card data stays on Stripe’s infrastructure; we receive only what’s needed to fulfill the service.
- Least-privilege remote access. You approve each connection. We explain actions before system-level changes when possible.
- Clear scope. Software on consumer and small-business computers, plus website and hosting support. Company Unlimited is online support for one company, not full managed hosting, on-site work, hardware repair, or custom development unless separately contracted.
- Honest limits. Some problems need a shop or manufacturer RMA. We’ll say so early, not after burning your session.
FAQ
Common questions
Why pay before any remote connection?
It prevents abuse, reduces fraudulent access attempts, and lets us prioritize paying customers with adequate staffing. You still get a clear receipt from Stripe and defined next steps after payment.
What if you can’t fix my issue?
Many desktop, software, and website problems are fixable remotely; some are not. We’ll outline what we tried and realistic options (escalation, reinstall, host escalation, hardware service). Credits and refunds follow our Refund policy.
Do you support phones or tablets?
Our core scope is laptops, desktops, and websites. For phones or tablets, reach us through Contact before booking so we can confirm fit.
What website work is included?
We help with configuration, CMS and plugin issues, DNS and SSL basics, performance triage, and hosting dashboards you already control. We do not guarantee recovery from major host outages, build new sites from scratch in a single session, or take over enterprise-scale infrastructure unless separately agreed.
What does unlimited company support mean?
Company Unlimited covers unlimited online support requests for one subscribed company and its staff while the subscription is active. It covers normal troubleshooting and configuration within our remote scope, not custom builds, new website projects, on-site work, hardware repair, managed hosting, or abusive/high-volume automation.
Is my data safe?
We use reputable remote tools and recommend you close sensitive documents before sharing your screen. We do not request passwords by email and we discourage sharing them in chat—use secure methods your technician provides.
Ready when you are.
Secure your company subscription or one-off session with Stripe, then connect with a technician on your schedule.